Verified Source
Open-source code you can read, build and self-host yourself.
- Official site chatwoot.com
- Public source on GitHub
- Community Edition under MIT license
- Tagged releases (v4.16.0, Jul 2026)
Open-source omnichannel support desk
Chatwoot Inc. · Business & Teams
Link verified · points to the developer’s official site
Rating
—
No public ratings yet
Trust
7/9
of nine checks verified · Jul 19, 2026
Platforms
3
Self-hosted (Docker, Kubernetes, Heroku) +4
Licence
MIT
Business & Teams
Independently checked by Altapp where possible; developer-reported data is labeled as such. Last full review: Jul 19, 2026.
Open-source code you can read, build and self-host yourself.
Where your customer data lives and what leaves your server.
License scope and maintenance status for the current release.
Verification reflects the version listed above. Practices may change between releases. How we verify ›
Our verdict: one of the most-starred open-source customer-support platforms and a genuine self-hostable alternative to Intercom and Zendesk — sound as long as you accept that some enterprise features and the managed cloud are separately licensed.
Chatwoot is an open-source customer engagement suite: a shared inbox that brings website live chat, email, WhatsApp and social channels (Facebook, Instagram, Telegram, SMS) into one view, alongside a help-center, canned responses, automation rules and reporting.
The Community Edition is MIT-licensed and can be self-hosted on your own infrastructure via Docker, Kubernetes or Heroku, so customer conversations stay on your server. Some enterprise features — SLA management, agent capacity, audit logs, custom dashboards — sit under the repo's enterprise/ directory under a separate commercial license, and a fully managed cloud is offered as a paid alternative.
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Yes — the pricing listed at our last review is “Free self-host · Cloud paid plans”.
Altapp's independent Trust Report (last full review Jul 19, 2026) records 7/9 of nine checks verified, covering source verification, data & permissions, and known risks. Altapp publishes no score or grade of its own — the count is a tally of what could be independently confirmed, and verification reflects the version listed on this page.
Self-hosted (Docker · Kubernetes · Heroku) · web dashboard · iOS · Android · managed Cloud.
Browse the Business & Teams category on Altapp for verified options.